Quickstart Guide
These step-by-step tutorials and quick-reference guides help make setting up DefenceVPN as easy as possible.
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We’re here to help. Check out the categories below for answers to some of our most common support questions.

VPN Basics

VPN stands for Virtual Private Network, a secure tunnel between two or more devices.

Connecting to a VPN gives you an encrypted connection to the Internet. This allows you to stay private, stay secure, and access the online content you want – no matter where you are.

A VPN is a multi-purpose digital survival tool. You can use your VPN to:

Hide your real IP address and surf the web with absolute privacy
Protect your confidential information (e.g. e-banking credentials, social media passwords) through VPN encryption
Unblock and access your favorite websites and social media platforms
Stream and download anything securely, anonymously, and with no limits
Get discounts when you shop online
And much more..

You need DefenceVPN if:

A) You’re concerned about your privacy. If you don’t want websites, your ISP, or hackers snooping on your activities, then a VPN provides the protection you need. DefenceVPN encrypts your data while it’s in transit, making it unreadable for third parties. DefenceVPN also hides your IP address and location by giving you an anonymous IP. At DefenceVPN, your security is the top priority. DefenceVPN does not log your browsing activity.

B) You need to access blocked or censored content. If you live in a place where some sites or services are blocked or censored, then you can connect to DefenceVPN’s servers in any of 94 countries and surf the web freely.

Will a VPN slow my internet connection? With any VPN, it can, but the difference is often unnoticeable. Furthermore, if your ISP is throttling certain types of traffic, using a VPN could actually boost your speed. DefenceVPN runs a premium high-speed network using bandwidth from tier-1 providers.

DefenceVPN Subscriptions

DefenceVPN does not directly offer a free trial, but you can sign up and if you aren't satisfied in 7 days we will refund you.

View our refund policy here.
To get a refund, please open a support ticket. Do not open a dispute.

Each subscription comes with access to all DefenceVPN apps and server locations. You can download DefenceVPN apps on 5 different devices, or use the manual configuration.

You can pay with credit card or paypal, bitcoin support coming soon.

Simply go to your account settings, and click the cancel button.

About DefenceVPN

DefenceVPN has apps for Windows, Mac, iOS, Android, as well as manual configurations for Linux, Chromebook, wireless routers (Sabai, DD-WRT, Asus, or Tomato), and streaming media consoles (Apple TV, PlayStation 3, PlayStation 4, or Xbox One). Our iOS is currently underoing an extensive approval process with Apple but it is complete. When approved and ready only certain servers will be compatible with iOS and are available only on the iOS app due to iOS not supporting OpenVPN natively anymore.

You can have 5 devices connected simultaneously

We offer static IP's only. Dynamic IP's will be implemented in the near future.

We have 28 servers in 20 locations... and growing!

DefenceVPN is a privacy-focused company and has a strict no logging policy! DefenceVPN does not track or monitor user activities while connected to the VPN. For more details, view the Privacy Policy section here. Any data unlisted in our privacy policy is not logged.

The entire DefenceVPN website is SSL-secured. When you’re connected to the VPN, all of your Internet data is encrypted using highly secure protocols… which means your data is undecipherable to prying eyes while in transit. DefenceVPN does not log customers’ activities while connected to the VPN, so your online activity is always secure and private!

DefenceVPN runs a premium VPN network optimized for high speed and reliability. Enjoy unlimited bandwidth and your choice of servers in more than 26 countries around the world. DefenceVPN has built the best network and VPN apps in the industry. Still not convinced? DefenceVPN comes with a 7 day money back guarantee on all plans, so you can try the best VPN service available with zero risk.

We have links to all of our terms and policies at the bottom of our website.

We aim to answer every ticket within an hour, but it can take up to 48 hours.

DefenceVPN does not outsource support. We hire and train local support agents that are well versed with cyber security and VPN's.

Using DefenceVPN

You should not experience major connection delay while connected, some is to be expected. If you are using windows and experiencing issues with connection speed, click here.
If you are still concerned about your connection speed, contact support.

You can download our apps here.

1. Get a DefenceVPN subscription
2. Download the app for your device
3. Install, Sign in & Connect
As easy as 1, 2, 3!

You should see a link to activate your email. Didn't get an email? Check your junk folder or you can re-submit the email from your account dashboard.

This error could be one of two things; 1. You entered incorrect login credentials. 2. There is an error establishing networking connection.
If the issue persists contact support.

Unlike the mobile versions, DefenceVPN desktop apps do not automatically update because the existing version must be removed first to ensure no conflicts with the new release. This is done when you download and run the installer of the new version of the DefenceVPN app for Windows, Mac, and Linux.

DefenceVPN alerts customers of new releases gradually, to ensure a smooth transition process. To download the latest version of any DefenceVPN app, please visit https://defencevpn.com/download

The kill-switch is designed to prevent your network traffic from flowing outside the encrypted VPN tunnel.

When Kill Switch is enabled, you will only be able to access the Internet when you are connected to the VPN. If you lose your VPN connection, Kill Switch blocks Internet access so that your network traffic does not get exposed to third parties.

Kill Switch is currently not available for iOS.

There are a range of reasons for why you might not be able to connect to a VPN server location or access an online service after connecting. For immediate assistance, please open a support ticket with your connection log and any other information.

No. With DefenceVPN, there is no monthly data cap and no ISP service throttling.

The best way to reach DefenceVPN is via our support ticket system. The DefenceVPN Support Team is here around the clock to answer any questions you have and to help you get set up. You can also contact us via email at [email protected]

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